Ceris-Cnr, W.P. N° 5/2005 |
La customer satisfaction dell’URP del CNR. I
casi Lazio, Piemonte e Sicilia |
Gian Franco Corio |
Abstract:
Researches on the degree of customer satisfaction aimed at
customers of the public communication have the objective to listen and to fully
comprehend the needs expressed by the customers. They should lend constant
attention to the customers’ judgment, to develop and to improve the ability to
dialogue and relation between those who communicate and those who receive the
service. The will of the Government to put into effect a radical process of
change and modernization of the Public Administration implies that the Public
Administrations promote, diffuse and develop surveying systems of the quality
perceived by the customers, finalized at planning systems of distribution of the
services based on the effective needs of the citizens, using at best the
available resources. |
Keywords: Customer Satisfaction; Public Communication; Public Administration |
JEL Codes:
L32; L39
|
Consiglio Nazionale delle Ricerche
|